Frequently Asked Questions
Everything you need to know about your LUX SKIN experience
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided the item is in its original packaging.
Are LUX SKIN products safe for sensitive skin?
Yes, our products are dermatologically tested and formulated to be gentle on all skin types. However, we always recommend doing a patch test before full application.
Do you offer international shipping?
Absolutely! We ship to over 50 countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your specific location.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.